WHAT IS YOUR RETURNS POLICY?
Products must be returned within 35 days of receiving your order.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
DO YOU OFFER EXCHANGES?
Exchanges are currently available on the following stores:
Germany & Austria
Exchanges are currently NOT available on the following stores:
Rest of World
Exchanges must be done WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
Exchanges are FREE, so please discount the price shown on our returns system, as this is for our internal refund process only.
WHAT ITEMS CAN I RETURN?
You can return ALL ITEMS from your order.
* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!
* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *
HAVE YOU RECEIVED MY RETURN YET?
Please enter your tracking or order number to see if we've received your order back to our warehouse.
The tracking number can be found on your return confirmation email, while your order number (e.g. #USA123456) can be found on your original order confirmation.
*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary.*
WHEN WILL I GET MY REFUND?
Due to increased volume there may be ADDITIONAL DELAYS IN YOUR REFUND BEING PROCESSED.
We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
If using a Happy Returns Bar in the US, a refund will be IMMEDIATELY PROCESSED upon return.
I'VE SENT A NON-Fit Japan ITEM BACK TO YOU, WHAT DO I DO?
Anything accidentally or incorrectly returned our way (that’s not a Fit Japan item) will be the responsibility of the sender, not Fit Japan.
We’ll always do our very best to help out, but unfortunately can’t make any promises!
Please contact our support team here